Next operation as customer
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In quality engineering, Next Operation as Customer (NOAC) is a total quality management approach whereby all company internal customers and processes are both receivers and providers.[1][2] In management consulting, the NOAC approach enables the evaluation of processes with internal customers before extending them to external clients.[3][4][5]
The term was coined by Kaoru Ishikawa.[6]
Further reading
[edit | edit source]- Bhote, Keki. Next Operation as Customer. New York:AMA Publishers, 1991
References
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