LivePerson

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LivePerson, Inc.
Company typePublic
Nasdaq: LPSN
TASE: LPSN
TA-35 Index Component
ISINUS5381461012
IndustryInternet
Computer software
Founded1995; 31 years ago (1995)
FounderRobert LoCascio
HeadquartersNew York City
Area served
Worldwide
ProductsThe Conversational Cloud
LP Insights
RevenueIncrease US$366.6 million (2020)[1]
Number of employees
1,201 (As of December 2020)[1]
SubsidiariesLivePerson Ltd. (formerly HumanClick Ltd.)
Kasamba Inc.
Presto Experts
Contact At Once!, LLC
Engage Pty Ltd.
LivePerson (UK) Ltd.
LivePerson Netherlands B.V
Websitewww.liveperson.com

LivePerson is a global technology company that develops conversational commerce and AI software.[2]

Headquartered in New York City, LivePerson is best known as the developer of the Conversational Cloud, a software platform that allows consumers to message with brands.

In 2018, the company announced its AI offering, allowing customers to create chatbots to answer consumer messages, alongside human customer service staff.[3]

History

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LivePerson was founded in 1995 by Robert LoCascio.[4] In April 2000, the company completed an initial public offering on the NASDAQ,[5] in March 2011 its shares began trading on the Tel Aviv Stock Exchange and were included in the TA-100 Index and the TA BlueTech Index.[6]

Acquisitions

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Acquisition Date Company Business References
October 2000 HumanClick Real-time online customer service applications [7]
July 2006 Proficient Systems Provider of hosted proactive, revenue generating on-site chat solutions [8]
October 2007 Kasamba Inc. Online provider of chat-based experts [9]
April 2010 NuConomy Web analytics and optimization platform [10]
May 2012 Amadesa Web marketing company specializing in predictive intelligence technology [11]
June 2012 Look.io, Inc. Mobile chat provider [12]
November 2012 ENGAGE Pty Ltd. Australian provider of cloud-based customer contact solutions [13]
April 2014 NextGraph Digital engagement solutions company [14]
June 2014 Synchronite Co-browsing and video chat [15]
November 2014 Contact At Once Leading platform for C2B sales conversations [16]
February 2018 BotCentral Leading Bot Platform for Enterprise AI and Conversational Commerce [1]
October 2018 Conversable Conversational commerce and AI platform [17]
July 2021 e-bot7 Conversational AI for Customer Service [18]
October 2021 Tenfold Customer experience integration platform [19]
October 2021 VoiceBase Voice analytics platform [20]

Products and services

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  • The Conversational Cloud — A cloud-based method of customer messaging. Business can communicate with customers on web, mobile, and social.[21]
  • LP Insights — Turns customers' chat transcripts into structured and unstructured data to provide actionable insights.[22]

See also

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References

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