Expert Global Solutions

From Wikipedia, the free encyclopedia
Jump to navigation Jump to search
Expert Global Solutions, Inc. (EGS)
Company typePrivate
IndustryBusiness Process Outsourcing
Accounts Receivable Management
Customer Relationship Management
Back Office Services
Founded2012[1]
Headquarters
United States
Number of locations
Over 100 Globally
RevenueApproximately 2 billion USD
OwnerOne Equity Partners
Number of employees
~43,000 (2012)
ParentAlorica
Websitewww.egscorp.com

Founded in 2012, Expert Global Solutions, Inc. (EGS, formerly NCO Group), based in Plano, Texas,[2] was a privately owned business process outsourcing company. It is a holding company for NCO Group and APAC Customer Services, Inc. (APAC), providers of business process outsourcing services.[3] NCO provides accounts receivable management (ARM) services, and APAC provides customer relationship management (CRM) services.[4] EGS has over 100 locations with more than 42,000 employees. EGS was previously owned by One Equity Partners (OEP), the private investment arm of JP Morgan Chase & Co.[5]

In 2016, the company was acquired by Alorica Inc, a California-based customer service company.[6]

History

[edit | edit source]

Previously known as NCO Group, the company was purchased by APAC Customer Services in April 2012 and rebranded as Expert Global Solutions.[7][8] One Equity Partners acquired APAC Customer Services in July 2011.[9]

File:Alorica logo.svg
Alorica, the parent company of Expert Global Solutions, after its acquisition in June 2016[10]

A portfolio company of One Equity Partners, Expert Global Solutions was acquired by Alorica in 2016.[11]

References

[edit | edit source]
  1. ^ Lua error in Module:Citation/CS1/Configuration at line 2172: attempt to index field '?' (a nil value).
  2. ^ EGS Fact Sheet [dead link]
  3. ^ Lua error in Module:Citation/CS1/Configuration at line 2172: attempt to index field '?' (a nil value).
  4. ^ Lua error in Module:Citation/CS1/Configuration at line 2172: attempt to index field '?' (a nil value).
  5. ^ Lua error in Module:Citation/CS1/Configuration at line 2172: attempt to index field '?' (a nil value).
  6. ^ Lua error in Module:Citation/CS1/Configuration at line 2172: attempt to index field '?' (a nil value).
  7. ^ Lua error in Module:Citation/CS1/Configuration at line 2172: attempt to index field '?' (a nil value).
  8. ^ Lua error in Module:Citation/CS1/Configuration at line 2172: attempt to index field '?' (a nil value).
  9. ^ Lua error in Module:Citation/CS1/Configuration at line 2172: attempt to index field '?' (a nil value).
  10. ^ Lua error in Module:Citation/CS1/Configuration at line 2172: attempt to index field '?' (a nil value).
  11. ^ Lua error in Module:Citation/CS1/Configuration at line 2172: attempt to index field '?' (a nil value).
[edit | edit source]
Stub icon

This United States corporation or company article is a stub. You can help Wikipedia by expanding it.

Retrieved from "http://70.231.62.181/index.php?title=Expert_Global_Solutions&oldid=10095347"