3CX

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3CX, Inc.
Company typePrivate
IndustrySoftware Development
Telecommunications
FoundedNovember 1, 2005; 20 years ago (2005-11-01)
FounderNick Galea
Area served
Worldwide
Key people
Nick Galea (Founder and CEO)
Products3CX Software PBX
Number of employees
200 (2018)
Website3cx.com

3CX, Inc., is a software development company and developer of the 3CX Phone System.

The 3CX Phone System is a software private branch exchange based on the SIP (Session Initiation Protocol) standard to allow calls via the public switched telephone network (PSTN) or via Voice over Internet Protocol (VoIP) services.

Company history

3CX was founded by Nick Galea in 2005.

In 2006, 3CX released the 3CX Phone System as a free IP PBX for use in a Microsoft Windows environment. [1] The phone system's first commercial edition, v6.0, was released a year later in 2007. Reviews of the product have noted its easy configuration, management, and hardware compatibility.[2][3][4][5]

In the following years, 3CX made a number of acquisitions including eWorks technologies in 2013,[6] the Elastix project and PBX in a Flash in 2016, and Askozia in 2017. In 2019, 3CX acquired WP Live Chat, a free WordPress plugin for live chat integration.[7]

In September 2016, 3CX announced a partnership with BT Wholesale SIP Trunking platform to serve resellers.[8]

In 2017 "PBX Express" was released, allowing a hosted PBX to be created on any hosted virtual private server. [9] The company would later launch a "Hosted by 3CX" offering.

In 2019, Stefan Walther was appointed as the new CEO of the company. [citation needed] In the same year, 3CX was featured on the internet TV show Hak5. [10]

In 2021 with the launch of version 18, 3CX integrated with Microsoft Teams to allow direct routing through the Microsoft platform.[11]

In June 2022, it was announced Walther would step down as CEO, with Galea returning to the position.[12]

Phone system

3CX produces a telephone system under the same name. The system consists of a number of software-based[13] components. It can be accessed via a Web Client, PWA, Desktop App, Management & Admin consoles, softphone for Windows, and smartphone clients for iOS and Android.

3CX can be used with either SIP phones or the clients, or a combination of the two. It provides unified communications functionality including call recordings, multi-level IVR, call center features, voicemail to email, fax to email, integrated video & call conferencing and omnichannel live chat messaging integration.

3CX
Stable release
Version 20 Update 6 / June 2025 (2025-06)[14]
Repository
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Written inC++ and .NET
Engine
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    Operating systemMicrosoft Windows, Linux, macOS, IOS, Android
    TypeVoice over Internet Protocol
    LicenseProprietary
    Websitewww.3cx.com

    Security incident

    On 29 March 2023, 3CX acknowledged its desktop client, 3CXDesktopApp, had been compromised to distribute malware.[15] Global cybersecurity firm Mandiant were appointed to conduct a full investigation.[15]

    On 20 April 2023, 3CX published the investigation's conclusions, revealing the hacking operation was a byproduct of an earlier software hack from an application from financial software company Trading Technologies, accessed through a 3CX employee's PC.[16] The hack was linked to the same North Korean operators that compromised the Trading Technologies app.[17] As a result, 3CX announced a Security Action Plan to minimize risk of future attacks.[18]

    Major releases

    Each major release listed below was followed by multiple maintenance updates.

    Version Build Number Release date
    v20 20.0.0.1620 February 2024
    v18 18.0.0.1880 August 2021
    v16 16.0.0.1581 27 March 2019
    v15.5 15.5.1694.0 1 July 2017
    v15 56008 1 July 2016
    v14 44241 1 September 2015
    v12.5 12.5.37957.880 21 October 2014
    v12 SP1 32495.362 1 September 2013
    v11 1 July 2012
    v10 10.19117 1 March 2011
    v09 SP1 9.13763 1 July 2010
    v08 8.0.9414 2 October 2009
    v07 7.0.4249 4 December 2008
    v06 6.0.612 23 June 2008

    Table created according to the "3CX Phone System Build History".[19]

    Awards

    • 2015: 'Price/Performance Value Leadership Award', awarded by Frost & Sullivan[20]
    • 2015: 'Tech Innovator Award', awarded by CRN[21]
    • 2015: 'Most Innovative Product', awarded by the Innovationspreis - IT[22]
    • 2012: 'Best Emerging Technology Vendor' awarded by CRN[23]
    • 2011: 'Best Emerging Technology Vendor' awarded by CRN

    See also

    References

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