TTEC
| File:TTEC Logo Steel.png | |
| File:Teletech call cent BACOLOD.jpg A production floor in the Philippines | |
| Formerly | TeleTech Holdings, Inc. |
|---|---|
| Company type | Public |
| Nasdaq: TTEC S&P 600 Component | |
| ISIN | US89854H1023 |
| Industry | Customer experience technology, business process outsourcing, offshore outsourcing |
| Founded | 1982 |
| Founder | Kenneth D. Tuchman |
| Headquarters | , United States |
Number of locations | 21 countries |
Area served | Multi-national |
Key people | Kenneth D. Tuchman (CEO) |
| Revenue | 2.208 billion USD (2024) |
Number of employees | 60,000 |
| Website | ttec |
| Footnotes / references [1][2][3] | |
TTEC Holdings, Inc. (formerly named TeleTech), is an American customer experience technology and services company with its primary place of business in Austin, Texas.
Kenneth D. Tuchman is the founder, chairman and CEO.[4]
History
[edit | edit source]Founding and early developments (1982–1996)
[edit | edit source]The company was founded in 1982 by Kenneth D. Tuchman under the name TeleTech Holdings, Inc.[5][6] In 1986, the company moved to Sherman Oaks, California.
By 1995, it had added call centers in other states. In 1996, it completed its IPO.[7]
International growth and recent development (since 1997)
[edit | edit source]After the completion of its IPO, global operations begin. In 1998, the company expanded to Scotland, Canada, Argentina and Brazil. Three years later, the expansion continued and centers were opened in the Philippines.[citation needed] In 2006, TeleTech acquired Direct Alliance.
In 2010, TeleTech acquired an 80 percent stake in the management consulting firm Peppers & Rogers Group.[8] The same year, the company expanded into the Middle East. Four years later, it grew its presence in Europe by starting operations in Sofia, Bulgaria.
In 2024, the company sold its headquarters in Englewood, Colorado, designating Austin, Texas, as its new head office in 2025.[9]
Acquisitions
[edit | edit source]In recent years, TTEC has grown its business through a variety of acquisitions, including:
- 2011: eLoyalty Corporation (integrated contact services business unit)[10]
- 2012: iKnowtion[11]
- 2012: Guidon Performance Solutions[12]
- 2013: Technology Solutions Group, Inc.[13]
- 2014: Sofica[14]
- 2014: rogenSi[15]
- 2016: Atelka[16]
- 2017: Motif India infotech[17]
- 2017: Connextions[18]
- 2020: VoiceFoundry[19]
- 2021: Avtex[20]
- 2022: Faneuil
Products and services
[edit | edit source]TTEC is organized into two primary business segments: TTEC Digital and TTEC Engage.[21]
In 2022, TTEC provided services in 21 countries: the United States, Australia, Belgium, Brazil, Bulgaria, Canada, Colombia, Costa Rica, Germany, Greece, India, Ireland, Mexico, the Netherlands, New Zealand, the Philippines, Poland, Singapore, South Africa, Thailand, and the United Kingdom.[22]
Awards and recognition
[edit | edit source]- 2021: Forbes names TTEC one of the World's Top Female Friendly Companies[23]
References
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- ^ Lua error in Module:Citation/CS1/Configuration at line 2172: attempt to index field '?' (a nil value).
- ^ TeleTech, "SEC Filing", "TeleTech", 2003-0409
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- ^ StreetInsider.com. Retrieved August 27, 2012
- ^ Lua error in Module:Citation/CS1/Configuration at line 2172: attempt to index field '?' (a nil value).
- ^ Tech News TMCnet.com Retrieved August 27, 2012
- ^ ModernHealthCare.com. Retrieved August 27, 2012
- ^ Denver Business Journal. Retrieved February 6, 2013
- ^ NASDAQ. Retrieved February 6, 2013
- ^ acquired by TeleTech[dead link]. Retrieved November 3, 2018]
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- ^ Reuters Brief. Retrieved November 4, 2018
- ^ Denver Business Journal
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External links
[edit | edit source]- Official website
- Business data for TTEC Holdings, Inc.:
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