ClickSoftware
| File:Clicksoftware-burlington.jpg | |
| Company type | subsidiary |
|---|---|
| Industry | Business software, Field Service Management, Workforce Management |
| Predecessor | ClickSoftware Technologies, ClickService Software |
| Founded | 1997 |
| Founder | Moshe BenBassat |
| Defunct | 2019 |
| Fate | Acquired by Salesforce |
| Services | Workforce management, Field service management |
| Website | www |
ClickSoftware was an American technology company providing field service management software. The company existed from 1997 until being acquired by Salesforce in 2019.[1]
History
[edit | edit source]As company
[edit | edit source]ClickSoftware (previously known as ClickService Software and IET-Intelligent Electronics) was founded in 1997 by former professor and consultant Moshe BenBassat in Givat Shmuel, Israel.[2][3][4][5]The company went public on NASDAQ in 2000, during the peak of the dot-com boom.[6]
At the 2008 Beijing Olympics, the company managed the coordination of hundreds of telecom technicians.[7][8]
In 2014, ClickSoftware acquired Xora Inc., a cloud-based mobile workforce management company.[9]
On April 30, 2015, ClickSoftware announced signing a definitive agreement to be acquired by private funds managed by Francisco Partners Management L.P., a technology-focused private equity firm, in an all-cash transaction valued at approximately $438 million.[10][11]On October 1, 2015, Tom Heiser was appointed CEO, replacing Paul Ilse.[12]
On August 7, 2019, Salesforce announced an agreement to acquire ClickSoftware.[1]
As software
[edit | edit source]In 2013 ClickSoftware successfully integrated its software with the native Salesforce platform, making its products available on the Salesforce AppExchange.[13]
Upon acquisition by Salesforce in 2020, ClickSoftware’s technology was integrated into Salesforce Service Cloud as a product known as “Field Service Management”.[14]
ClickSoftware reached its end of life with version 8.3 on December 31st, 2023.[15]
See also
[edit | edit source]- Decision support system
- Service chain optimization
- Field service management
- Enterprise resource planning
- Enterprise mobility management
- Customer relationship management
References
[edit | edit source]- ^ a b Lua error in Module:Citation/CS1/Configuration at line 2172: attempt to index field '?' (a nil value).
- ^ Lua error in Module:Citation/CS1/Configuration at line 2172: attempt to index field '?' (a nil value).
- ^ Lua error in Module:Citation/CS1/Configuration at line 2172: attempt to index field '?' (a nil value).
- ^ Lua error in Module:Citation/CS1/Configuration at line 2172: attempt to index field '?' (a nil value).
- ^ Lua error in Module:Citation/CS1/Configuration at line 2172: attempt to index field '?' (a nil value).
- ^ Lua error in Module:Citation/CS1/Configuration at line 2172: attempt to index field '?' (a nil value).
- ^ Lua error in Module:Citation/CS1/Configuration at line 2172: attempt to index field '?' (a nil value).
- ^ Lua error in Module:Citation/CS1/Configuration at line 2172: attempt to index field '?' (a nil value).
- ^ Lua error in Module:Citation/CS1/Configuration at line 2172: attempt to index field '?' (a nil value).
- ^ Lua error in Module:Citation/CS1/Configuration at line 2172: attempt to index field '?' (a nil value).
- ^ Lua error in Module:Citation/CS1/Configuration at line 2172: attempt to index field '?' (a nil value).
- ^ Lua error in Module:Citation/CS1/Configuration at line 2172: attempt to index field '?' (a nil value).
- ^ Lua error in Module:Citation/CS1/Configuration at line 2172: attempt to index field '?' (a nil value).
- ^ Lua error in Module:Citation/CS1/Configuration at line 2172: attempt to index field '?' (a nil value).
- ^ Lua error in Module:Citation/CS1/Configuration at line 2172: attempt to index field '?' (a nil value).